A lack of strategic leadership could be preventing your organisation from performing at its best. But what is it? Kristina Smith looks for some answers
Julius Caesar was good at it. Gerald Ratner wasn鈥檛. Richard Branson is pretty good at it, Robert Maxwell wasn鈥檛.
We鈥檙e talking strategic leadership. In a nutshell this is about setting strategy and 鈥 crucially 鈥 believing in and demonstrating that strategy through your own behaviour. The second part is the hard bit.
鈥楳ost strategies fail because the people who devise them don鈥檛 factor in that they will have to change personally,鈥 says Murray Steele a lecturer at Cranfield School of Management. 鈥業 ask people: 鈥淎re you comfortable with changing your behaviour in line with the new strategy?鈥 and they invariably reply: 鈥淲hat do you mean?鈥.鈥
Construction company bosses are generally not good at strategic leadership. Witness the number of established, reputable firms with happy clients and skilled employees which go out of business every year.
In 1998 John Egan鈥檚 Rethinking Construction report said that the industry was lacking leadership: an enthusiasm and drive among senior managers to make changes. Nearly ten years on, that is still the case.
鈥極ne of the things we have learnt is that the reason why the industry isn鈥檛 taking on board suggestions made by [Constructing the Team author] Sir Michael Latham and Egan is that not enough companies have a strategic context,鈥 says Shepherd CEO Vaughan Burnand, who heads up the built environment group within reform body Constructing Excellence. He believes that many chiefs are just going through the motions of strategy setting, mission statements and tactics without having any personal commitment to them. 鈥業 think we are at a low ebb for sparkling leaders in construction,鈥 says Burnand.
Walking the walk is vital for a strategic leader, says Steele. 鈥楶eople in organisations don鈥檛 follow what people say, they follow what people do,鈥 he says. 鈥業f the leaders in an organisation don鈥檛 personify their own strategies, people get totally confused, don鈥檛 know what the message is and fall back to doing what they have always done before.鈥
Steele offers an example from housebuilding, a sector with which he is working at the moment. The chief executive may say the company鈥檚 new strategy is to focus on the customer. But if he鈥檚 still referring to them as 鈥榠diots who would buy anything鈥, the strategy will fail, argues Steele.
One of the problems for construction, adds Steele, is that most senior managers have only ever worked in construction, and many in only one firm. If you have grown up with a certain way of working, you won鈥檛 feel the need to analyse and challenge it. Also, people may have been promoted through the ranks due to their operational success, without ever having received strategic training.
In construction, there is a great emphasis on 鈥榞etting things done鈥. This is important when you are trying to construct a building. However, to be a good strategic leader, you need to do a lot of thinking, and encourage other people to do a lot of thinking too.
The granddaddy of thinking on leadership, John Adair, says in his latest book How
to Grow Leaders that there are seven things which a strategic leader must do: provide direction; get strategy and policy right; make it happen; organise and reorganise; release the corporate spirit; relate the company to other companies and society; choose today鈥檚 leaders and develop tomorrow鈥檚 leaders.
Burnand says: 鈥楾he leader of the company has to understand what the issues are, to put the present state of the company in touch with the future state of the company, to render it sustainable. The leadership role is about connectivity between what you are trying to do and the people you are trying to do it with.鈥
Steele recommends a seven-step plan (see box below) to aid strategic thinking.
It starts with considering the bigger picture 鈥 the economy, political trends or changes 鈥 and moves on through your industry, customers and competitors.
There are a whole host of things for firms in the construction sector to consider. Burnand reels off a long list which includes health and safety, the environment, ethics, lean, diversity and supply chain.
Once you have a picture of how life might change within the next few years, you are in a position to work out what your strategy is. Steele recommends keeping it focused.
Shepherd鈥檚 strategy revolves around its values and vision. Its values are commitment, honesty and integrity, innovation, customer focus, openness, safety, teamwork and leadership. The 鈥榲ision鈥 is an A4 document which sets out where the company is going over three years. The strategy is translated to a 鈥楬oshin plan鈥, a Japanese strategic planning tool to transfer strategic goals to an operational level.
What is a leader like? There are many lists, but these are the qualities Adair thinks a leader needs: enthusiasm, integrity, toughness coupled with fairness, humanity, confidence, humility and courage. If you鈥檙e a leader, people have to want to follow you.
The latest thinking on leadership is that it doesn鈥檛 just come from the top. There must be leaders at team, operational and strategic levels. We should qualify that by saying this is the latest Western thinking, since Japanese firms have been managing this way since the 1960s. Indeed, so convinced of the Japanese model is Burnand that he is calling his drive to spread the company鈥檚 culture to project level The Shepherd Way (one assumes in homage to The Toyota Way). So now Shepherd鈥檚 directly employed bricklayers come along to workshops about the company鈥檚 values and vision. And the contractor is applying lean principles, where workers are involved in planning the way work is done.
Things are starting to make sense, says Burnand. People at project level now understand how supply chain management fits into the process because there is a strategic context for lean practices.
Don鈥檛 expect to become a good strategic leader overnight though... these things take time. Burnand is already into year six.
Further study
Quiz: are you a strategic leader?
1 Which of these describes you?
A Humble
B Confident
C Tough but fair
2 When you turn up on site, the bricklayers say
A Who鈥檚 the knob in the suit?
B Hello, Jim
C Heads down, boys, the boss is here
3 You review your strategy
A Once every three years
B We know what we do, we don鈥檛 need to change every other day
C Continually
4 You visit a competitor firm for a meeting. Which of the following do you choose to read in reception?
A The Financial Times
B The in-house magazine
C Emails on your PDA
5 Which of the following would you be most likely
to select as a role model?
A Mahatma Ghandi
B Braveheart
C Robert Maxwell
How did you score?
1: Score a point for each answer ticked.
2: A - 0, B - 3, C - 1;
3: A - 1, B - 0, C - 3;
4: A - 1,- B - 3, C - 0;
5: A - 3, B - 2, C - 0
Over 10: Congratulations, you have what it takes to be a strategic leader
5 to 10: You may be a good manager, but you need to develop your leadership skills
Under 5: Adapt or die!
Strategic thinking: Getting started
1 Identify the major trends and events in the environment around your organisation in the next three years.
2 Estimate the impact of the trends or events on the industry in which you operate. How does the industry
look today? What will it look like in three years?
3 On what basis do your competitors operate today? How might they change over the next three years?
4 Identify any trends in customer demands. How might they change over the next three years?
5 Bearing in mind your answers to the above questions, what is an appropriate strategy or direction for your organisation to follow? Does it need to focus more on those areas where it can be more successful?
6 Does your organisation possess the appropriate resources to implement the strategy or direction?
7 What would this new strategy or direction mean for you in terms of your behaviour as a leader? Is it feasible that you can develop and implement a new strategy yet carry on behaving as you have always done?
Source: Cranfield School of Management
Source
Construction Manager
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